Privacy Policy

HandSolace ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights.

1. Information we collect

• Contact and order details: name, email, phone, shipping and billing address.
• Payment information: processed securely by our payment providers; we do not store full card numbers.
• Account information: if you create an account, your login credentials.
• Communications: messages you send us via email or forms.
• Technical data: IP address, browser, device, pages viewed, referring URL, cookies and similar technologies.

2. How we use your information

• Process and deliver your orders and provide customer support.
• Manage returns and refunds under the Australian Consumer Law.
• Send transactional emails (order confirmation, shipping updates).
• Send marketing communications where you have consented (you can unsubscribe at any time).
• Improve the Site, our products and prevent fraud.
• Comply with our legal obligations.

3. Who we share information with

We share personal information only with third parties who help us run our business, including:

• Payment processors (e.g. Stripe, PayPal, Shopify Payments).
• Ecommerce and hosting platforms (e.g. Shopify).
• Shipping and fulfilment partners (e.g. Australia Post, courier providers).
• Email, analytics and advertising service providers (e.g. Google, Meta).
• Professional advisers and regulators where required by law.

Some of these providers may store or process data overseas (including in the United States and the European Union). We take reasonable steps to ensure they handle your information consistently with the APPs.

4. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your cart, measure performance and show relevant advertising. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

5. Direct marketing

We only send marketing emails if you have opted in or purchased from us. Every email includes an unsubscribe link. You can also contact us to opt out at any time.

6. Data security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using reputable service providers and encrypted connections (HTTPS). We keep personal information only for as long as needed to fulfil the purposes described above or to meet legal, tax and accounting requirements.

7. Your rights

You may request access to, or correction of, the personal information we hold about you by emailing support.handsolace@gmail.com. If you are not satisfied with how we handle your information, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children

The Site is not directed at children under 16 and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

10. Contact

Privacy questions: support.handsolace@gmail.com