Last updated: 5 July 2026
These Terms of Service ("Terms") govern your access to and use of the HandSolace website and the purchase of products offered on it ("Site"). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
HandSolace ("we", "us", "our") operates this Site and sells consumer wellness products to customers in Australia. For any questions, contact us at support.handsolace@gmail.com.
All prices are shown in Australian Dollars (AUD) and, where applicable, include GST. We reserve the right to change prices, product descriptions, availability and promotions at any time before you place an order. An order is only accepted once we send you an order confirmation email. We may decline or cancel any order at our discretion (for example, if a product is out of stock, if there is a pricing or description error, or if we suspect fraud).
Payment is processed by third-party payment providers. You represent that you are authorised to use the payment method you provide. We do not store full card details on our servers.
Please see our Shipping Policy and Refund Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law or any other law that cannot be excluded.
HandSolace products are consumer wellness devices intended for general comfort and relaxation. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition, including arthritis. Content on this Site (including testimonials, "before and after" images and articles) is provided for general information only and is not medical advice. Individual results vary. Always consult a qualified healthcare professional before starting any new wellness routine, particularly if you are pregnant, have a medical condition, take medication, have implanted electronic devices, impaired circulation, diabetes, neuropathy or skin conditions.
Use the product only in accordance with the instructions supplied. Do not use on broken, irritated or numb skin, over open wounds, or while sleeping. Discontinue use and seek medical advice if you experience pain, discomfort or an adverse reaction. Keep out of reach of children. The product is not a toy.
Testimonials and reviews reflect the personal experience of individuals and are not a guarantee of results. Where "before and after" images are used, they illustrate one person's experience and should not be taken as typical.
All content on the Site (text, images, logos, design) is owned by or licensed to us and protected by copyright and trade mark laws. You may not copy, reproduce, republish or exploit any content without our prior written consent.
To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, our total liability to you for any claim arising out of or in connection with your use of the Site or a product is limited, at our option, to: (a) replacement of the product; (b) supply of an equivalent product; or (c) refund of the price paid. We are not liable for any indirect, incidental, consequential or special loss.
The Site may contain links to third-party sites. We are not responsible for their content or practices.
We may update these Terms from time to time. The updated version applies from the date shown at the top of this page.
These Terms are governed by the laws of Australia and the state in which our business is registered. You submit to the non-exclusive jurisdiction of the courts of that state.
Email: support.handsolace@gmail.com